Effective: 2026-07-13
Overview
This Return and Refund Policy (“Policy”) sets out how Accurakit LLC (“we,” “us,” or “our”) handles returns, exchanges, refunds, cancellations and warranty for purchases made from https://accurakit.com (the “Site”) and through Accurakit. By making a purchase you agree to this Policy, which is incorporated by reference into our Terms of Service.
We offer e-commerce (physical). Return, refund, and cancellation options depend on the type of product or service you purchased.
Craftsmanship Warranty (1-Year Limited Warranty)
Accurakit LLC stands behind the quality of our workmanship. All physical products manufactured by Accurakit include a 1‑year limited craftsmanship warranty beginning on the original purchase date.
What This Warranty Covers
This warranty covers defects in craftsmanship present at the time of delivery, including but not limited to:
- Structural failures caused by improper assembly or construction
- Manufacturing defects in joints, fasteners, or assembly points
- Craftsmanship errors that cause the product to fail under normal, intended use
If a covered defect is confirmed, we will, at our discretion:
- Repair the item, or
- Replace the item with an identical or equivalent product.
What This Warranty Does NOT Cover
This warranty does not cover damage or failure caused by:
- Weather exposure (including sun, wind, rain, snow, ice, or temperature extremes)
- Improper installation, misuse, abuse, or neglect
- Modifications or alterations made after delivery
- Normal wear and tear
- Accidental damage caused by the customer or third parties
Warranty Duration and Non‑Reset Clause
The warranty period is one (1) year from the original purchase date. If a product is repaired or replaced under warranty, the warranty does not reset. The replacement or repaired item continues under the remaining portion of the original warranty period.
Proof of Purchase Requirement
A valid original receipt or invoice number is required to submit a warranty claim. We cannot process warranty claims without proof of purchase.
How to Submit a Warranty Claim
To request warranty service, contact us at lynford@accurakit.com with:
- Your proof of purchase
- A description of the craftsmanship issue
- Clear photographs showing the defect
We may request additional information to verify the claim.
Shipping for Warranty Claims
If the issue is confirmed as a craftsmanship defect:
- We cover return shipping costs
- We provide a prepaid return label or arrange pickup
If the issue is not covered under warranty, the customer is responsible for return shipping.
Return Window and Conditions
You may request a return, refund, or cancellation within 30 days of the day you or a designated recipient receives the goods, subject to the conditions and exclusions set out below.
For orders containing multiple items shipped separately, the return window begins on the day you receive the last item in the order.
Condition Requirements
To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging including all tags, accessories, manuals, and protective wrappings. Items that show signs of wear, damage not caused by us, or that are missing original packaging components may be refused or subject to a deduction in the refund amount.
Proof of Purchase
A valid invoice number is required for all return, refund, or cancellation requests. We cannot process a request without being able to verify the transaction.
Return Authorization (RMA)
All returns require prior authorization. To begin a return, contact us at lynford@accurakit.com with your proof of purchase and reason for return. We will provide an RMA number and return instructions. Returns received without a valid RMA may be refused or delayed.
Refund Methods Available
Subject to the conditions in this Policy, we offer the following remedies. The remedy available for a given order depends on the nature of the product or service, the condition of the returned item (if any), and any applicable statutory rights.
- Partial refund. A refund of the purchase price less applicable fees (restocking, diminished value, shipping).
Shipping, Return Costs, and Fees
Refund of Original Shipping
Original shipping charges are non-refundable.
Return Shipping Costs
You are responsible for the cost of returning the item to us unless the return is due to our error or a defective product. We recommend a tracked and insured shipping method — until we receive the item, you are responsible for its loss or damage in transit.
Return address
Accurakit LLC
23316 County Road 358
Memphis, MO 63555
Restocking Fee
A restocking fee of 20% of the item price will be deducted from the refund for change-of-mind returns of all items as they will need to be put back into inventory. No restocking fee applies to defective items, items not as described. The restocking fee is disclosed in writing at the point of purchase.
Non-Returnable Items and Exclusions
The following are not eligible for return or refund:
- Final sale / clearance. Items marked “Final Sale” at the point of purchase are non-returnable. This exclusion does not override statutory consumer guarantees for faulty goods.
- Custom / personalized. Custom-made, personalized, monogrammed, or bespoke items produced to your specification are non-returnable once production has begun.
- Buyer-damaged items. Items damaged through misuse, abnormal handling, or use beyond what is necessary to establish the item’s nature, characteristics, and functioning may be refused or refunded at a reduced amount reflecting the diminished value.
Defective, Damaged, or Not-as-Described Items
If you receive an item that is defective, damaged in transit, or materially not as described, you are entitled to a remedy regardless of the standard return window set out above. Contact us at lynford@accurakit.com within a reasonable time of discovery with your proof of purchase, a description of the defect, and photographs where relevant.
At our option we will, in the following order of preference: (1) replace the item with an identical or equivalent item; (2) repair the item; or (3) issue a full refund including original shipping costs.
You will not be charged for return shipping of a defective item. We will provide a prepaid return label or arrange collection.
Received Wrong item
While it is rare, should you receive the wrong item, please call us at 660-216-3219. We will rectify the error quickly. Please have your order number handy when you call.
Refund Processing Timeline
Once a return is approved or a cancellation is processed, refunds are issued to your original payment method within 14 business days. Processing time by your card issuer or bank may add up to an additional 5–10 business days before the refund appears on your statement.
Refunds are issued using the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the reimbursement.
Chargebacks and Disputes
We ask that you contact us at lynford@accurakit.com before initiating a chargeback with your card issuer. Most disputes can be resolved quickly through our normal refund process. Initiating a chargeback without first contacting us can result in a longer resolution time and may affect your ability to purchase from us in the future.
Chargebacks and Representment
If you initiate a chargeback that we believe is unjustified (for example, where you received the goods or services and did not contact us first, or where our policy clearly disclosed the terms in question), we reserve the right to respond to the card network with documentation of the transaction, including order confirmation, proof of delivery or access, our disclosed policy at the time of purchase, and any relevant communication. This is commonly referred to as representment.
Common Chargeback Categories
Under Visa and Mastercard dispute rules, the following categories commonly arise in online transactions. This Policy is drafted to be the documented policy your card network will examine in any representment:
- Merchandise or services not received (Visa 13.1 / Mastercard 4853): covered by our delivery terms and our undertaking to provide proof of shipment or access.
- Cancelled recurring transaction (Visa 13.2): covered by our subscription cancellation mechanism above, which allows you to cancel using the same method as signup.
- Not as described or defective (Visa 13.3): covered by our defective-item process; please contact us first so we can arrange a replacement, repair, or refund.
- Credit not processed (Visa 13.6): we issue refunds to the original payment method within the timelines set out in this Policy.
- Duplicate processing or incorrect amount (Visa 12.4 / 12.5): we will investigate and correct any duplicate charge or billing error promptly on notification.
Contact Us
Questions about this Policy, a return, a refund, or a cancellation should be directed to:
Accurakit LLC
Email: lynford@accurakit.com
Return address: Accurakit LLC, 23316 County Road 358, Memphis MO, 63555
Website: https://accurakit.com